I had hope. I had hope that Leni’s doctor would leave us in relatively good hands and that his replacement wouldn’t be what he turned out to be. What did he turn out to be?
Let’s play Hangman.

But for the sake of simplicity and his protection, I’ll use an alias, so let’s call him, hmmmm…Let’s call him “Dr. Jason Kanos.”
Barely deigning to answer our questions, “Jason Kanos” tolerated us just long enough (4 minutes was his limit) to Doppler the baby’s heartbeat and tell us he can’t deliver the baby until after Wednesday because he had very important vacation plans. But after that, he could deliver the baby, unless he was unavailable, in which case some other random doctor would do it. Unless we wanted some other doctor at another hospital to do it. And then he left. He didn’t check her blood pressure. Didn’t check if she was dilating. That was that. He was curt, dismissive, and frankly seemed annoyed to have inherited the extra workload these new patients would bring. And this was not something he did the least bit of pretending to hide. In the end, it was obvious we needed to see someone who actually did their job and cared for their patients.
When we got outside, Leni started crying. We’re 2 weeks away from our due date, and our choices (at this moment) are “Dr. Jason Kanos” (see also: Hangman answer), or whatever guy we happened to pass on the street when Leni went into labor. Oh, and the punchline was that Oxford said that if the doctor on call (should we stay with “Dr. Jason Kanos”) wasn’t an Oxford Provider, they wouldn’t cover the birth.
So let me repeat that: We have no doctor, and if Leni goes into labor TOMORROW, there is a strong possibility OUR INSURANCE COMPANY WOULD NOT COVER THE BIRTH.
I went back upstairs into “Dr. Jason Kanos’s” office, to try and reason with the receptionist and explain our situation. I stated that “Dr. Jason Kanos” had been less than kind/helpful/receptive to our needs, and asked for the list of doctors on the “Call Schedule.” This list is the list of people they would call if “Dr. Jason Kanos” wasn’t available. We had seen one of them before, so we tried him first. But as he was going on vacation for 2 weeks starting next Friday, he would essentially put us right back in the same position. So I asked for the other doctors names, which, unfortunately, could only come from “Dr. Jason Kanos” who was with a patient. But when he came out, they could give us the names. So I waited. And waited. And waited. Cut to 1 actual hour later, spent standing at the reception desk, when I decided to have one of these:

One of the administrators came out to try and calm me, explaining that “Dr. Jason Kanos” would be willing to see Leni again, at that moment, and examine her properly. I refused, but when the receptionist started muttering under her breath, I lost it even more, freezing the entire office in their tracks, patients and nurses alike.
“You can mumble under your breath all you want! When you’re 9 months pregnant, tired and uncomfortable, and no one seems to care about how YOU’RE doing or who’s delivering YOUR baby, give me a call, and I’ll give you the same crap attitude you’re giving me. I have been quiet, and patient for more than an hour. Why would I subject her to another visit with ‘Dr. Jason Kanos’ when he didn’t care enough to do it right the first time? He was rude, dismissive, disrespectful and arrogant. Not to mention irresponsible and negligent. So don’t tell me ‘he’s with a patient,’ he stayed with us for 4 minutes…what the hell is he doing for 45 of them with another person? Interrupt him, get the names, and let me get my wife the hell out of this office.”
The biggest problem was that no one was accountable. Leni’s doctor wasn’t accountable because of his “family emergency” (sick father, apparently), “Dr. Jason Kanos” wasn’t accountable because the patients he was seeing weren’t his patients, and Chiffone (real name, I wrote it down) wasn’t accountable because she “wasn’t a doctor.” She was just a receptionist. So it was our problem. Our problem for entrusting St. Luke’s Roosevelt with our care.
So what did all of that suffering and agony get us? What was the extent of the efforts taken to ensure Leni and I received the best possible treatment in our search for another doctor? A list of 5 names, or rather, 5 last names, misspelled (I recognized one of them) and scribbled on an envelope.
So hey, “Dr. Jason Kanos,” Chiffone, Administrator lady, thanks for everything. And if you ever read this, print out that puzzle and fill in the rest. Here’s a hint: start with the letter “K.”